Privacy Policy

ANNA ONLINE STORE LLC
Website: www.annastore.xyz
Email: [email protected]
Phone: (502) 202-8419
Address: 2903 W Carson St, Torrance, CA 90503
Last Updated: July 15, 2025

At ANNA ONLINE STORE LLC, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.annastore.xyz), contact us, or engage with our services related to the sale and installation of home solar panels and wind turbines. By using our website or services, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, mailing address, or other details provided when you contact us, place an order, request a consultation, or register for an account.
  • Payment Information: Credit card details, billing address, or other financial information required to process payments for products or services.
  • Energy Assessment Information: Details about your property, energy usage, or installation requirements provided during consultations or assessments.

1.2 Non-Personal Information

  • Browsing Data: IP address, browser type, device information, operating system, pages visited, and time spent on our website, collected through cookies or similar technologies.
  • Usage Data: Information about how you interact with our website, such as clicks, navigation patterns, or preferences.

1.3 Information from Third Parties

  • We may receive information from third-party partners, such as payment processors, analytics providers, or marketing platforms, to enhance our services or process transactions.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you submit forms, place orders, request quotes, or contact us via email ([email protected]), phone ((502) 202-8419), or in person at 2903 W Carson St, Torrance, CA 90503.
  • Automatically: Through cookies, web beacons, or other tracking technologies when you visit our website. You can manage cookie preferences through your browser settings.
  • From Third Parties: Through trusted partners, such as payment processors or service providers, who assist us in delivering our products and services.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders for solar panels, wind turbines, and related services.
  • Provide energy consultations, customize system designs, and coordinate installations.
  • Communicate with you about your account, orders, or inquiries.
  • Send promotional materials, newsletters, or updates about our products and services (with your consent, where required).
  • Improve our website, products, and services through analytics and user feedback.
  • Comply with legal obligations, such as tax reporting or consumer protection laws.
  • Protect against fraud, unauthorized transactions, or security breaches.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following cases:

  • Service Providers: With trusted third-party vendors (e.g., payment processors, shipping companies, or installation contractors) who assist in delivering our products and services. These providers are contractually obligated to protect your data.
  • Legal Compliance: When required by law, such as to comply with a subpoena, court order, or government regulation (e.g., CCPA or tax requirements).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy.
  • With Your Consent: For any other purpose, with your explicit permission.

5. Your Choices and Rights

Under the California Consumer Privacy Act (CCPA) and other applicable laws, you have the following rights:

  • Access: Request access to the personal information we have collected about you.
  • Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out: Opt out of the sale of your personal information (note: we do not sell your data).
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at [email protected] or (502) 202-8419. We will respond within the timeframe required by law (typically 45 days for CCPA requests).

You may also:

  • Opt out of promotional emails by clicking the “unsubscribe” link in our emails.
  • Disable cookies through your browser settings, though this may affect website functionality.

6. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information, such as encryption for payment processing and secure servers for data storage. However, no system is completely secure, and we cannot guarantee absolute security. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and deliver personalized content. Cookies may include:

  • Essential Cookies: Necessary for website functionality, such as processing orders.
  • Analytics Cookies: To understand how visitors use our website.
  • Marketing Cookies: To deliver relevant advertisements (with your consent).

You can manage cookie preferences through your browser or by contacting us. For more details, please email [email protected].

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors or manufacturer warranty pages). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing information.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us at [email protected] to request deletion.

10. International Users

ANNA ONLINE STORE LLC is based in the United States, and our services are primarily offered to customers in California. If you access our website or services from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our services, you consent to this transfer.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website at www.annastore.xyz, and the “Last Updated” date will be revised. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: (502) 202-8419
  • Address: 2903 W Carson St, Torrance, CA 90503

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST, to assist you.

Thank you for trusting ANNA ONLINE STORE LLC with your renewable energy needs and personal information. We are committed to protecting your privacy while helping you achieve a sustainable future.

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