ANNA ONLINE STORE LLC
Website: www.annastore.xyz
Email: [email protected]
Phone: (502) 202-8419
Address: 2903 W Carson St, Torrance, CA 90503
Last Updated: July 16, 2025
At ANNA ONLINE STORE LLC, we are committed to delivering high-quality home solar panels, wind turbines, and related energy products to our customers efficiently and reliably. This Delivery and Shipping Policy outlines the terms and procedures for shipping products and coordinating delivery for installation services. Please review this policy carefully before placing an order.
1. Shipping Locations
ANNA ONLINE STORE LLC primarily serves customers in California, USA. We currently ship to addresses within the state of California. For customers outside California, please contact us at [email protected] or (502) 202-8419 to inquire about availability and potential shipping arrangements.
2. Products Available for Shipping
We offer shipping for the following products:
- Home solar panels, wind turbines, and related accessories (e.g., mounting hardware, inverters, or batteries).
- Non-customized, non-installed products ordered through our website or customer service team.
Note: Customized or installed energy systems (e.g., solar or wind systems designed for your property) are not shipped independently, as they require professional installation coordinated by our team (see Section 5).
3. Shipping Methods and Costs
- Shipping Partners: We partner with trusted carriers (e.g., FedEx, UPS, or specialized freight services for larger items) to ensure safe and timely delivery.
- Shipping Costs: Shipping costs are calculated based on the product’s size, weight, and delivery location. The exact cost will be displayed at checkout or provided in your quote for custom orders.
- Free Shipping: We may offer free standard shipping on select products or orders over a certain amount (e.g., $500), subject to promotional terms. Any free shipping offers will be clearly indicated at the time of purchase.
- Special Handling: Due to the size and weight of solar panels and wind turbines, some orders may require specialized freight shipping or white-glove delivery. Additional fees may apply, and these will be communicated before order confirmation.
4. Processing and Delivery Times
- Order Processing: Orders are typically processed within 2-5 business days after payment confirmation. Custom orders or products requiring special handling may take longer, and we will notify you of any delays.
- Delivery Times:
- Standard shipping within California typically takes 5-10 business days after processing, depending on the destination and product type.
- Freight shipping for large items (e.g., wind turbines or solar panel kits) may take 10-15 business days.
- Estimated delivery times will be provided at checkout or in your order confirmation email.
- Delays: Delivery times are estimates and may be affected by factors such as carrier delays, weather, or high order volumes. We will keep you informed of any significant delays via email or phone.
5. Installation and Delivery Coordination
For products requiring professional installation (e.g., solar panels or wind turbines integrated into a home energy system):
- Scheduling: After your order is confirmed, our team will contact you to schedule a site assessment (if applicable) and coordinate installation. Delivery of products will be aligned with the installation schedule to ensure efficiency.
- On-Site Delivery: Products will be delivered directly to your property (e.g., 2903 W Carson St, Torrance, CA 90503, or your specified address) by our installation team or a designated carrier.
- Inspection: Customers are responsible for inspecting products upon delivery for visible damage or missing components. Any issues must be reported to us within 48 hours of delivery by emailing [email protected] or calling (502) 202-8419.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information (if available) from our shipping partner. You can also contact our customer service team at [email protected] or (502) 202-8419 to check the status of your order.
7. Delivery Issues
- Damaged or Defective Products: If a product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. We will arrange for a replacement or refund and cover return shipping costs, as outlined in our Refund and Returns Policy.
- Lost Shipments: If your order is lost in transit, please contact us immediately. We will work with the carrier to locate your package or provide a replacement or refund.
- Incorrect Address: Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for redelivery.
8. Restrictions
- Non-Deliverable Items: Certain products (e.g., customized energy systems or services like consultations) cannot be shipped independently and require professional installation.
- Hazardous Materials: Some components (e.g., batteries) may be subject to shipping restrictions due to safety regulations. We will inform you of any restrictions during the ordering process.
- International Shipping: We do not currently offer international shipping. Please contact us to discuss potential options for international inquiries.
9. Cancellations and Changes
- Order Cancellation: You may cancel your order before it is shipped or installed with no penalty. If the order has already been shipped or installation has begun, a restocking or service fee (up to 20% of the order value) may apply, as outlined in our Refund and Returns Policy.
- Address Changes: Contact us as soon as possible to update your shipping address. Changes cannot be guaranteed once the order has been processed or shipped.
10. Contact Us
If you have questions about our Delivery and Shipping Policy, need assistance with an order, or want to track a shipment, please reach out to our customer service team:
- Email: [email protected]
- Phone: (502) 202-8419
- Address: 2903 W Carson St, Torrance, CA 90503
Our team is available Monday through Friday, 9:00 AM to 5:00 PM PST, to assist you.
11. Policy Updates
ANNA ONLINE STORE LLC reserves the right to update or modify this Delivery and Shipping Policy at any time. Any changes will be posted on our website at www.annastore.xyz and will apply to orders placed after the update date.
Thank you for choosing ANNA ONLINE STORE LLC for your renewable energy solutions. We are dedicated to delivering your products efficiently and supporting your journey to a sustainable future.